Returns & Exchanges
At NailSala, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened products. To maintain the highest hygiene standards for our beauty community, items must be in their original packaging to qualify for a refund.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all seals remain intact to prevent damage and maintain eligibility.
Ship the Items
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our distribution center.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing